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COUNTRIES AND DELIVERY TIMES

Products purchased at www.energiapura.info are usually delivered in Italy, EU and extra EU within 5 working days from the order. The products will in any case

be delivered within 30 days, in compliance with legislation.

Delivery times may be longer during holidays as couriers do not deliver on 25/12, 26/12, 01/01 or at weekends.

For orders paid for with credit cards, one extra working day must be added to normal delivery times to allow for normal administrative checks.

Also for orders shipped to countries that are not European Union members please consider one extra working day for administrative procedures.

For orders paid for with bank transfers, delivery times will be calculated from the day payment confirmation is received.

Remember that you can track your order at any moment, using the tracking code we sent you by email after the products are shipped.

Questions about countries or delivery times

Contact our Customer Service at +39 3487804888 or send a mail:  shop@energiapura.info

RETURNS AND WITHDRAWAL

Returns & Withdrawal

Information regarding Right to withdrawal and returns due to defect or non conformity.

Right to withdrawal

You have the right to withdraw from the contract, without giving any reason, within 7 days from when you or a third party with your authorization (i) receive

the product or (ii) receive the last product in the case of a purchase involving several products delivered separately with the same order number.

To exercise your right to withdrawal, you should inform CONFSPORT S.R.L., Via Jolanda, 59 -36056- Tezze sul Brenta (VI) –ITALY- of your decision by sending

explicit notification to this effect to shop@energiapura.info  Remember to insert the mail of confirm returns form into the parcel receive from our Client Service,

together with the product and send it to:

CONFSPORT S.R.L., Via Jolanda, 59 -36056- Tezze sul Brenta (VI) –ITALIA-

To comply with the returns terms, all you have to do is send the request on the form before the deadline date.

If you withdraw from the contract you will be refunded any payments you have made, (with the exception of any extra costs), in any case within 7 days from

receipt by CONFSPORT S.R.L. of your decision to withdraw. Costs will be refunded via the same payment method you used for the initial transaction, unless you

request a different payment method, in which case you will pay any ensuing additional costs. The refund may be suspended until the goods are received or

until you provide proof that you have returned the goods, whichever occurs earlier.

If you have received the product, you are kindly asked to return it to CONFSPORT S.R.L. without undue delay and, in any case, within 7 days from when you

communicated your withdrawal. To comply with the terms you must return the goods before the 7-day deadline. You must pay the direct costs incurred for

returning the goods. If you exercise your right to withdrawal via the Website, using the dedicated returns service, before confirming the returns request you wil

l be informed of the transport costs for returning the goods.

Returns due to defect or non-conformity

Should you have received an incorrect or damaged product, please contact our Customer Care to request sending a maiil together with photographic proof. You

can use the contact form to do so or write to shop@energiapura.info

Our Customer Care will send you a confirmation email with instructions for returning the goods and indications for a replacement article or refund.